CORRELATION BETWEEN APLICATION OF THERAPEUTIC COMMUNICATION WITH PATIENT SATISFACTION IN EMERGENCY ROOM ISLAMIC HOSPITAL SURABAYA

SULISTYORINI, S. Kep., Ns

Abstract


In nursing practice, communication is an important tool for the therapeutic
relationship that can affect the quality of nursing services. Communication is very important because
it can affect the level of patient satisfation with health care provided. Dissatifaction is often cause by
bad communication going on with the patient. In this study using the correlation method is measuring
patient satisfaction with nursing therapeutic communication. The research was conducted at the
islamic hospital surabaya. Number of sample in the study of 82 patients were treated by the
emergency room. Results of this study showed the results pf p = 0.000, wich means there is a
significant relationship (H0 is rejected), and the statisticial results where the majority of patients are
not satisfied to the conversation that they did with nurses both verbally and nonverbally. It is shown
that in effective communication is still happening in the everday practice of nurses at the islamic
hospital surabaya. For to solve this evidence, we need to provide nursing training for increase nurse
therapeutic communication, also need continous evaluation.
Key word : Therapeutic Communication, patient satisfaction


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