EFFECT OF NURSE CARING BEHAVIOR AGAINST CLIENT SATISFACTION LEVELS IN NURSING CARE IN PAVILIUN MASKIN OF WALUYO JATI HOSPITAL KRAKSAAN PROBOLINGGO.

DODIK HARTONO

Abstract


Caring Behavior is an attitude, a sense of caring, respectable for others. Improved
quality of nursing care is supported by the development of nursing theories, one of which is
the theory according to Jean Watson Caring Behavior, so that clients are satisfied with the
health services. The purpose of this research is to know is there any Influence Behavior
Caring Nurses Against Client Satisfaction Levels In Nursing Care In Space Paviliun Maskin
Waluyo Jati Hospital Kraksaan Probolinggo. This research use analytic design correlation
with cross sectional approach. The population in this study were all nurses are there in the
paviliun Maskin number of respondents and 17 patients who were treated at the Paviliun
Lounge Maskin number of 33 respondents. The sampling technique used in this study sample
of nurses using the technique of "Total sampling" technique and patient samples using
"purposive sampling". The study was conducted on April 2017. The instrument used in this
study is a questionnaire respondents level of satisfaction for the patient and nurse observation
sheet for respondents. After the data collected includes data collection coding, editing and
tabulating, then the data were analyzed manually and using a computer statistical test
Wilxocon. The results showed most of the nurses in the room paviliun apply for poor
behavior caring behavior as much as 12 respondents (70.6%), most patients were treated in
the paviliun for poor say very satisfactory by 27 respondents (81.8 %). Based on the
Wilcoxon Test Statistic shows that the value of the p value of 0.000 with a significance level
α of 0.05. Thus, the p value is less than α (0.05) so that it can be concluded that H1 is
accepted, which means there is Caring Behavior Influence Client Satisfaction Levels Against
Nurses In Nursing Care In Space Paviliun Maskin Waluyo Jati Hospital Kraksaan
Probolinggo. Based on this study it can be concluded that the nurse caring behaviors affect the
level of client satisfaction in nursing care services. By applying the caring behavior of nurses
is expected to provide excellent service to the client, so the client feels safe, comfortable and
clients are satisfied with the health services.
Keywords : nursing care beahaviour, satisafaction, nursing care


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