ANALISIS KEPUASAN PASIEN DARI ASPEK PROSEDUR PELAYANAN BPJS KESEHATAN TINGKAT LANJUTAN DI POLI PENYAKIT DALAM RUMAH SAKIT ISLAM SURABAYA JEMURSARI

Siti Nurjanah Siska Lianti, Umi Hanik

Abstract


The implementation of health sevices are still found many shortcomings, although service
procedures have been providing but in fact service in the hospital to patient BPJS Kesehatan is not
appropriate with exiting services procedures. The main aim of the study was to analyze of patient
satisfaction about of service procedures BPJS Kesehatan advanced level in poli penyakit dalam
hospital islamic surabaya jemursari. The design of this was analytical deskriptif method. The
population in this study were 93 patients in Poli Penyakit Dalam Hospital Islamic Surabaya
Jemursari. Tehnique of sampling using Accidental Sampling. The data were collected from
questionnaires, and processed by SPSS program. The results of this study, showed that 76
respondents most (55.3%) explain to satisfaction about of service procedures BPJS Kesehatan
advanced level in poli penyakit dalam hospital islamic surabaya jemursari, while explain to not
satisfied about of service procedures BPJS Kesehatan. Based on the test resulth obtained statistically
there is significant about of service procedures BPJS Kesehatan which are given effect to patient
satisfaction. From the result of this study, it is recommended tha the health workers continue to
increase service procedures BPJS Kesehatan and the BPJS workers to simplify about of service
procedures has ben set. And recommended for society continue to increase the confidence towards
health care workers and immadiate clarification that is no yet clear.


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